Your OPG products are warranted to be free from defects in workmanship and materials for a period of 2 Years from the date of purchase. Your exclusive remedy for breach of such warranty is repair or replacement of your OPG products. If your OPG products need repair of replacement (at its option) due to defect in workmanship or materials, simply return your OPG products to us with proof of purchase within 2 Years of purchase.
The warranty period starts from the date of purchase.
Duration of the Warranty:
OPG ULTIMATE Chair Parts Limited Warranty:
- Metal and Plywood Structure Frame – 10 Years Warranty
- Cold Cure Foam – 3 Years
- Arm Rest – 2 Years
- Metal Base Support – 2 Years
- Wheels – 2 Years
- Five Star Base – 2 Years
- Gas Lift – 2 Years
For packages that are not claimed at your post office or packages that are denied at the door, OPG reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.
The fee varies based on delivery country and size of the package.
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
- Wear and tear associated with normal use
- Natural variations in fabric or figure or the presence of character marks
- Cosmetic damages, such as scratches, nicks and dents
- Changes in surface finishes, including colorfastness, due to aging or exposure to light
- Marks, scars, or wrinkles occurring naturally in the material
- Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
- Removal of any manufacturer label(s) or sticker(s)
- Any improper operation, including any use not in accordance with any supplied product instructions
- Any foreign objects abrading fabric over time
- Any other cause which does not relate to a product defect in materials or workmanship
- Exposure to extreme environmental conditions or that have been subject to improper storage.
Also excluded from this warranty are counterfeit products; that is, products that OPG at its sole discretion, determines were not manufactured by OPG or any of its authorized manufacturing partners.
In addition, OPG reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
OPG retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
OPG reserves the right to request the damaged/defective product be returned prior to allocating a solution. Based on company policy, customers are responsible for shipping costs to ship back the defective item for repair/replace. Once the item is repaired/replaced, OPG will ship the item back to the customer. Shipping methods will be at OPG’s discretion. OPG will not be able to ship repaired/replaced items in the same method as the customer’s because not only would this not be efficient, but it may delay the return of the repaired/replaced item. Therefore, OPG reserves the rights to ship according to what it deems the most efficient standard method of shipping.
FOR WARRANTY SERVICE
In the event that warranty repair or replacement is necessary, OPG will request and you must provide proof of purchase (store receipt or invoice) in order to receive warranty service.
All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.
The Warranty Period for any product purchased from OPG or any of the official resellers is 2 year from the date of purchase.
A replacement product or part assumes the remaining warranty of the original product.
All warranties are limited to manufacturing and material defects that appear under normal, indoor residential use. Additional limitations described herein apply.
Warranties are for repair, replacement, or substitution only, in OPG discretion. Refunds are not available.
Any product, part, or component must have been used according to OPG published instructions and installed and maintained by a OPG trained technician or an authorized OPG dealer installer. Any misuse, abuse, or modification to the original product voids the warranty, OPG does not warrant the performance of the product when used in combination with other than original OPG product.
OPG will pay reasonable and customary rates for labor during the period of the labor warranty. The consumer will be responsible for labor costs after the stated time period.
Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use or use contrary to the advisories or instructions contained herein. Warranties do not apply to products used for rental, business, commercial, institutional, or other non-residential uses.